Responsible Gaming at jayawin

1. 18+ Age Restriction Policy

All players on jayawin must be 18 years of age or older. This is a firm, non-negotiable requirement that applies to every registered account on our platform, regardless of the type of game, bet size, or payment method used. This policy protects minors from the potential harms associated with gambling and ensures that jayawin remains a responsible operator within the online gaming industry.

At the point of registration, all users are required to confirm that they are 18 years of age or older by ticking an acknowledgement checkbox. This declaration is legally binding. jayawin reserves the right to request documentary proof of age at any stage — including before the first withdrawal — and to suspend any account where the player fails to provide satisfactory verification documents within the stipulated timeframe.

Age Verification Process

As part of our Know Your Customer (KYC) process, every player is required to submit a valid, government-issued identity document before making their first withdrawal. Acceptable documents for Bangladeshi players include:

• National Identity Card (NID) — issued by the Bangladesh Election Commission
• Valid passport — photo page clearly showing date of birth and expiry date
• Birth certificate — only accepted alongside a secondary photo ID

Where our systems detect irregular activity or where there is reason to believe an account may be operated by a minor, jayawin will suspend the account immediately and initiate a manual review. Deposits made on underage accounts will be returned; winnings will be forfeited.

Protecting Minors in Your Household

If you share a device — a mobile phone, tablet, or computer — with children or young people, we strongly recommend taking the following precautions to prevent underage access:

• Always log out of your jayawin account after each session
• Do not save your password in shared browsers or devices
• Use device-level parental control software to restrict access to gambling websites
• Keep your bKash, Nagad, or Rocket wallet PINs private and separate from shared devices

2. Recognising Problem Gambling

For the vast majority of players, gambling on jayawin is a recreational activity — an enjoyable way to engage with cricket betting during the BPL or T20 season, or to unwind with a few spins on a favourite slot game. However, for a small number of people, gambling can develop into a pattern of behaviour that is difficult to control and can cause real harm to the individual and those around them.

Problem gambling does not discriminate. It can affect anyone, regardless of income, age, or background. The earlier the warning signs are recognised, the easier it is to take action. Below are the most common signs that gambling may be becoming a problem.

3. Deposit & Spending Limits

One of the most effective ways to stay in control of your gambling budget is to set a deposit limit before you start playing. jayawin allows all registered players to set personal deposit limits directly from their account settings, putting you firmly in charge of how much you spend on the platform. Deposit limits can be applied on a daily, weekly, or monthly basis, and are calculated in Bangladeshi Taka (BDT / ৳).

Increasing and Decreasing Limits

To protect players, the rules for changing limits are asymmetric by design:

• Decreasing a limit (making it more restrictive) takes effect immediately — the lower limit applies from the moment you confirm the change.
• Increasing a limit (making it less restrictive) is subject to a mandatory cooling-off period of 7 days before the higher limit becomes active. This gives you time to reconsider the decision with a clear head.
• Removing a limit entirely follows the same 7-day cooling-off rule as an increase.

4. Time-Out & Session Controls

Sometimes a break is the most powerful tool available. jayawin offers a range of time-based controls that allow you to pause your gambling activity for a defined period without permanently closing your account. These are ideal for players who feel they need a short reset but plan to return to the platform when they are ready.

Session Time Reminders

You can configure your account to send you an on-screen notification after you have been actively logged in for a set amount of time (e.g., 30 minutes, 1 hour, 2 hours). This notification reminds you how long you have been playing and prompts you to consider taking a break. Session reminders do not interrupt your gameplay — they are informational only — but they are a highly effective nudge towards mindful gambling behaviour.

Reality Checks

Reality checks are periodic pop-up messages that display during an active game session, showing you your net win/loss for the current session and the total time elapsed. Unlike session reminders, reality checks pause the game until you acknowledge the message and choose to continue or stop. Reality checks can be set at intervals ranging from 15 minutes to 2 hours.

Time-Out Periods

A time-out is a voluntary, temporary suspension of your jayawin account. During a time-out, you cannot log in, place bets, or make deposits. Available time-out durations are:

• 24 hours — suitable for a one-day cooling-off period
• 48 hours — a weekend break from gambling
• 7 days — a one-week pause
• 30 days — a one-month break
• Custom duration — up to 6 months, set to your preferred end date

To activate a time-out, go to Account Settings → Responsible Gaming → Time-Out, or contact our support team at support@jayawin. Time-outs are processed within 24 hours of your request being received. Once a time-out is active, it cannot be ended early — you must wait for the period to expire. Any pending withdrawals at the time of activation will continue to be processed normally.

5. Self-Exclusion Programme

Self-exclusion is the most decisive responsible gaming tool available on jayawin. It is designed for players who recognise that their gambling has become — or is at serious risk of becoming — harmful, and who want a firm, lasting barrier between themselves and the platform. jayawin takes self-exclusion requests with the utmost seriousness, and we process every request with care and without delay.

What Self-Exclusion Means

When you request self-exclusion from jayawin, the following actions are taken immediately:

• Your account is locked — you cannot log in, deposit, or place any bets
• All active marketing communications to your registered email and phone number are stopped
• Any pending bonus offers or promotions are cancelled
• Your account balance (if any) is returned to your verified payment method (bKash, Nagad, Rocket, or Upay) within 3-5 business days
• Your account data is retained as required by our legal obligations but is not used for any commercial purpose

Self-Exclusion Duration Options

• 6 months — minimum self-exclusion period
• 1 year — recommended for most players seeking help
• 3 years — for players with a more significant gambling history
• Permanent (indefinite) — for players who wish to close their account permanently. This cannot be reversed.

How to Request Self-Exclusion

Self-exclusion can be requested through any of the following channels:

• By emailing support@jayawin with the subject line "Self-Exclusion Request", clearly stating your registered email address and your chosen exclusion period
• By using the self-exclusion option in Account Settings → Responsible Gaming → Self-Exclusion
• By contacting our live chat support team (available 24/7) and requesting immediate account suspension

Reopening Your Account After Self-Exclusion

At the end of a fixed-term self-exclusion period, your account is not automatically reactivated. You must contact support@jayawin and submit a written request to reopen your account. jayawin applies a mandatory 7-day reflection period between receiving your reactivation request and actually reinstating access to the platform. This cooling-off window is designed to ensure the decision to return is considered and deliberate rather than impulsive.

6. Self-Assessment Questionnaire

The questions below are adapted from widely recognised responsible gaming self-assessment frameworks. They are intended to help you reflect honestly on your gambling behaviour. There are no right or wrong answers — this is a private exercise for your own benefit. If you find yourself answering "yes" to four or more of these questions, we strongly encourage you to reach out to our responsible gaming team or to one of the support organisations listed in the next section.

7. Support Resources & Helplines

jayawin recognises that our internal tools are most effective when used alongside external professional support. If you or someone you care about is struggling with gambling-related harm, the organisations below offer free, confidential advice and counselling services accessible from Bangladesh.

8. Contacting jayawin for Help

Our dedicated responsible gaming team is available 24 hours a day, 7 days a week, to assist any player who has concerns about their gambling behaviour or the gambling behaviour of someone they know. You do not need to be in crisis to reach out — we are here for any question, large or small.

How to Reach Us

• Email: Send a message to support@jayawin with the subject line "Responsible Gaming Help" — responses within 2 hours during business hours (BST, UTC+6), and within 24 hours at all other times
• Live Chat: Click the live chat icon on any page of jayawin — our support agents are trained in responsible gaming best practices and can escalate your query to a specialist immediately
• Account Settings: Most responsible gaming tools — including deposit limits, time-outs, and self-exclusion — can be activated directly from your account dashboard without needing to contact support

What to Expect When You Contact Us

When you reach out about a gambling concern, our team will listen without judgement. We will explain all available tools to you, help you activate any restrictions you want to put in place, and point you towards external support resources if appropriate. All responsible gaming communications are handled by a dedicated team member and are treated with strict confidentiality — they are never shared with other departments or used for any commercial purpose.

Reporting Underage Gambling

If you believe a minor is using jayawin — whether on your device or on their own — please contact us immediately at support@jayawin with the subject line "Underage Account Report". We will investigate and take action within 24 hours. The safety of minors is our highest priority, and we are grateful for any report that helps us uphold this standard.