Privacy Policy — jayawin

jayawin ("we", "us", "our") is committed to protecting the personal data of every player who visits or registers on our platform. This Privacy Policy describes our practices regarding the collection, use, storage, sharing, and protection of personal information submitted to or collected by jayawin. It applies to all users of the jayawin website, mobile-optimised platform, and any related services made available to players in Bangladesh and elsewhere.

By registering an account, accessing the platform, or continuing to use jayawin after the effective date of this Policy, you confirm that you have read, understood, and agreed to the terms described herein. If you do not agree with any part of this Privacy Policy, you must discontinue use of the platform and may request account closure by contacting support@jayawin.

1. Data We Collect

jayawin collects personal data in several ways: directly from you when you register or interact with the platform, automatically through your device and browser when you visit the site, and from trusted third-party partners such as payment processors and identity verification services. The categories of personal data we collect are described below.

1.1 Registration & Account Data

When you create an account on jayawin, we collect the following information:

• Full legal name (as it appears on official government-issued ID)
• Date of birth (for age verification — you must be 18 years or older)
• Residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi)
• Email address and mobile phone number
• Username and encrypted password
• Preferred currency (BDT / ৳ by default for Bangladeshi players)

1.2 Identity Verification (KYC) Data

To comply with responsible gaming and anti-money-laundering obligations, jayawin is required to verify the identity of all players before processing withdrawals. KYC documents we may request include:

• National Identity Card (NID) issued by the Bangladesh Election Commission
• Valid passport (photo page scan or upload)
• Proof of residential address (utility bill, bank statement dated within 90 days)
• Selfie photograph for facial verification purposes

1.3 Financial Transaction Data

When you make deposits or withdrawals, we collect transaction records including:

• Payment method details (bKash wallet number, Nagad account, Rocket number, Upay ID, or masked card details for Visa / Mastercard)
• Transaction amounts in BDT (৳), timestamps, and reference IDs
• Deposit and withdrawal history associated with your account

1.4 Technical & Usage Data

When you visit jayawin, our systems automatically collect certain technical information, including:

1.5 Communications Data

If you contact our support team via live chat, email, or any other channel, we retain records of those communications — including your questions, complaints, and our responses — for quality assurance, compliance, and dispute resolution purposes.

2. How We Use Your Data

jayawin uses personal data only for legitimate purposes that are necessary to provide our services, protect our platform, meet legal obligations, and improve the experience for Bangladeshi players. We do not use your data for any purpose that is incompatible with the purposes listed below.

2.1 Service Delivery

• Creating, maintaining, and managing your jayawin account
• Processing deposits and withdrawals in BDT (৳) via bKash, Nagad, Rocket, Upay, Visa, and Mastercard
• Providing access to casino games, live betting, and promotional offers
• Delivering customer support in English, 24 hours a day, 7 days a week
• Sending transactional communications (deposit confirmations, withdrawal updates, security alerts)

2.2 Legal & Compliance Obligations

• Verifying your age (18+) and identity in accordance with responsible gaming requirements
• Conducting anti-money-laundering (AML) and Know Your Customer (KYC) checks
• Monitoring for fraudulent, suspicious, or prohibited activity
• Responding to lawful requests from regulatory or law enforcement authorities
• Maintaining financial records as required by applicable law

2.3 Responsible Gaming

jayawin uses your gameplay and transaction data to monitor for indicators of problem gambling behaviour, such as rapidly escalating deposit amounts, unusually long session times, or patterns consistent with chasing losses. Where such indicators are detected, our responsible gaming team may reach out to offer support resources or apply protective account restrictions. This use of data is in your interest and forms part of our duty of care to all players.

2.4 Marketing Communications

With your explicit consent at registration or subsequently through your account preferences, jayawin may send you promotional communications about bonuses, new games, cricket betting events (such as BPL, IPL, and T20 tournaments), and seasonal offers tied to events like Eid or Pohela Boishakh. You may opt out of marketing communications at any time by updating your notification preferences in your account settings or by contacting support@jayawin. Opting out of marketing will not affect the delivery of essential transactional messages.

2.5 Platform Improvement & Analytics

Aggregated and anonymised usage data helps us understand how players interact with jayawin, identify technical issues, prioritise new features, and optimise the mobile experience for players accessing the platform via bKash and Nagad's app ecosystems. This analytics data cannot be used to identify individual players.

3. Data Sharing & Disclosure

jayawin does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We share personal data only with trusted partners who assist us in operating the platform, and only to the extent strictly necessary for the specific purpose described. All third-party partners are contractually obligated to handle your data securely and in accordance with applicable data protection standards.

3.1 Payment Service Providers

To process your deposits and withdrawals, we share relevant financial data with our payment partners, including bKash, Nagad, Rocket, Upay, and our card payment gateway (supporting Visa and Mastercard). These providers receive only the data necessary to execute the specific transaction and are subject to their own data protection obligations.

3.2 Identity Verification Partners

KYC document verification is carried out by specialised identity verification service providers who process your uploaded documents on our behalf. These providers are required to delete or return your documents after verification is complete and may not retain them for their own purposes.

3.3 Game Studio Providers

Games on jayawin are powered by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive a pseudonymous player identifier and session token to facilitate game access. They do not receive your full name, NID, or financial data.

3.4 Legal & Regulatory Disclosure

jayawin may disclose personal data to law enforcement agencies, regulatory authorities, or other public bodies where we are legally required to do so, or where we have a good-faith belief that disclosure is necessary to prevent fraud, protect the safety of our users, or comply with a judicial or governmental order. We will inform you of any such disclosure where legally permitted to do so.

4. Cookies & Tracking Technologies

jayawin uses cookies, pixel tags, and similar tracking technologies to operate the platform, remember your preferences, analyse site performance, and (with your consent) deliver relevant promotional content. This section explains what these technologies are, the categories we use, and how you can manage them.

4.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device on subsequent visits and to remember information about your session, such as your login state, language preference, and chosen display settings. Cookies do not contain executable code and cannot carry viruses.

4.2 Cookie Categories Used by jayawin

4.3 Managing Your Cookie Preferences

You may manage or withdraw your consent for non-essential cookies at any time through your browser settings. Most modern browsers allow you to block or delete cookies via the browser's privacy or settings menu. Please be aware that disabling strictly necessary cookies will prevent you from logging in or accessing your account on jayawin. For detailed instructions on managing cookies in your specific browser, refer to your browser's official help documentation.

5. Data Retention & Security

jayawin retains personal data only for as long as is necessary to fulfil the purposes described in this Policy, or as required by applicable law. The retention periods below represent our standard approach; individual circumstances may require longer retention in specific cases (e.g., ongoing legal proceedings or active fraud investigations).

5.1 Retention Periods

• Active account data: Retained for the lifetime of your account plus 5 years after closure, to satisfy financial record-keeping and AML obligations.
• KYC documents: Retained for 5 years from the date of verification or account closure, whichever is later.
• Transaction records: Retained for 7 years in line with standard financial record-keeping requirements.
• Support communications: Retained for 3 years from the date of the last interaction.
• Marketing consent records: Retained for the duration of your consent plus 2 years, to demonstrate compliance with consent obligations.
• Technical log data (IP, session logs): Retained for 12 months, then anonymised or deleted.

5.2 Security Measures

jayawin employs a layered security architecture to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our key security measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers
• AES-256 encryption at rest for all stored personal data, including KYC documents and financial records
• Multi-factor authentication options for player accounts and mandatory 2FA for all internal staff accessing player data
• Regular third-party penetration testing and vulnerability assessments of our platform infrastructure
• Role-based access controls ensuring that staff can only access the personal data necessary for their specific job function
• Incident response plan with a defined process for detecting, containing, and notifying affected users of any data breach within a reasonable timeframe

6. Your Privacy Rights

jayawin respects your rights over your own personal data. The following rights are available to all registered players, and you may exercise them at any time by contacting our support team at support@jayawin with the subject line "Privacy Rights Request". We will respond within 30 calendar days of receiving a valid request.

6.1 Right of Access

You have the right to request a copy of all personal data jayawin holds about you. We will provide this in a structured, commonly used, machine-readable format (such as CSV or JSON) at no charge for standard requests. Where requests are excessive or repetitive, we reserve the right to charge a reasonable administrative fee.

6.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. Some data (such as your date of birth, once verified against KYC documents) cannot be changed without re-verification. To update your registered details, log in to your account settings or contact support.

6.3 Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis applies), or where the data has been processed unlawfully. Note that erasure requests may be declined where we are legally required to retain data (e.g., AML record-keeping obligations). In such cases, we will explain the legal basis for retention.

6.4 Right to Restrict Processing

You may request that we restrict the processing of your data — meaning we continue to store it but do not use it — in certain circumstances, such as while a dispute about data accuracy is being resolved, or where you have objected to processing and we are considering whether our legitimate interests override your objection.

6.5 Right to Data Portability

Where data is processed on the basis of your consent or for the performance of a contract, you have the right to receive your personal data in a portable format and to request that we transmit it directly to another service provider where technically feasible.

6.6 Right to Withdraw Consent

Where we process your data on the basis of consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal. To opt out of marketing, update your preferences in your account settings or email support@jayawin.

7. Third-Party Services

jayawin integrates with a number of third-party services to deliver a complete gaming and payments experience to players in Bangladesh. While we take care to select partners who maintain high data protection standards, this Privacy Policy does not extend to third-party platforms. We encourage you to review the privacy policies of any third-party service you interact with in connection with your use of jayawin.

7.1 Payment Partners

When you make a payment via bKash, Nagad, Rocket, or Upay, you are also subject to the privacy policy of that respective mobile financial service provider. Similarly, Visa and Mastercard card transactions are governed in part by the policies of your issuing bank and the card network. jayawin is not responsible for the data practices of these independent entities.

7.2 Game Providers

Games delivered by Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other studio partners run within sandboxed iframes on the jayawin platform. These providers may process a pseudonymous session token to operate the game but do not have access to your full account profile. Each studio operates under its own privacy framework consistent with their regulatory licensing requirements.

7.3 Analytics & Performance Tools

We may use third-party analytics tools to collect aggregated, anonymised data about platform usage. These tools are configured to respect user privacy settings and do not share identifiable player data with advertising networks. Any data collected by analytics partners on our behalf is processed strictly under our instructions.

8. Changes to This Privacy Policy

jayawin reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, platform features, or regulatory requirements. When material changes are made, we will notify all registered players via their registered email address and display a prominent notice on this page for at least 30 days before the changes take effect.

The "Last Updated" date at the top of this page reflects the date the current version came into effect. If you continue to use jayawin after the effective date of any amendment, you are deemed to have accepted the updated Policy. If you do not agree with the changes, you must stop using the platform and request account closure before the effective date of the amendment.

We maintain an archive of previous versions of this Privacy Policy. If you wish to review an earlier version, please contact support@jayawin with your request, and we will provide the relevant document within 5 business days (Bangladesh Standard Time, UTC+6).